Shipping policy
Last updated: August 16, 2026
This shipping policy explains where Erotaholic ships, current shipping rates and delivery estimates, discreet packaging, address changes, and shipment issues.
Where we ship
We ship only to the contiguous United States: the 48 contiguous states and Washington, DC. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO or other military addresses, or international destinations.
Shipping rates and delivery estimates
Standard shipping costs $8 for orders under $70 and is free for orders of $70 or more. The estimated carrier transit time is 3–5 business days after shipment.
Express shipping costs $15. The estimated carrier transit time is 1–2 business days after shipment.
Available shipping methods, estimated delivery dates, and final shipping costs are shown at checkout before payment. Processing time may be added before shipment. Timing can vary by item availability, warehouse processing, carrier service, destination, weather, holidays, and other carrier conditions.
Orders may ship in more than one package. If your order ships in multiple packages, tracking information may arrive separately.
Discreet packaging
Orders are handled with privacy-minded packaging. Carrier scans, delivery notifications, payment records, and platform communications may still show information controlled by the carrier, payment provider, marketplace, or platform.
Address changes
Use the Contact Us page immediately if your shipping address is incorrect. We will try to help before fulfillment begins, but we cannot guarantee changes after an order has entered processing or shipped.
Customers are responsible for providing a deliverable shipping address at checkout. An order returned because it was refused, addressed incorrectly by the customer, or could not be delivered may be reshipped after the customer pays the additional shipping charge.
Tracking and delivery issues
Tracking details are provided when available. Carrier tracking can take time to update after a label is created.
If a package appears delayed, missing, damaged, or delivered but not received, use the Contact Us page with your order number and tracking information so we can review the issue.
Shipment problems
Report concealed shipping damage, a shortage, or an incorrect item within 48 hours after delivery. Report a suspected manufacturing defect within 30 days after delivery.
Use the Contact Us page with your order number and clear photos of the item, received contents, shipping carton, packing materials, shipping label, and visible issue. Keep the original carton and packing materials until we confirm that they are no longer needed.
All sales are final except for verified damage, manufacturing defects, shortages, or incorrect shipments. The customer is responsible for return shipping costs for any authorized return unless Erotaholic confirms otherwise in writing. We do not charge a restocking fee.