Shipping policy

Last updated: June 27, 2026

This shipping policy explains how shipping options, delivery estimates, discreet packaging, address changes, and shipment issues are handled for Erotaholic orders.

Shipping options and timing

Available shipping methods, estimated delivery timing, and final shipping costs are shown at checkout before payment.

Timing can vary by item availability, warehouse processing, carrier service, destination, weather, holidays, and other carrier conditions.

Orders may ship in more than one package. If your order ships in multiple packages, tracking information may arrive separately.

Discreet packaging

Orders are handled with privacy-minded packaging. Carrier scans, delivery notifications, payment records, and platform communications may still show information controlled by the carrier, payment provider, marketplace, or platform.

Address changes

Use the Contact Us page immediately if your shipping address is incorrect. We will try to help before fulfillment begins, but we cannot guarantee changes after an order has entered processing or shipped.

Customers are responsible for providing a deliverable shipping address at checkout. Additional shipping costs may apply when an order must be reshipped due to an incorrect, incomplete, refused, or undeliverable address.

Tracking and delivery issues

Tracking details are provided when available. Carrier tracking can take time to update after a label is created.

If a package appears delayed, missing, damaged, or delivered but not received, use the Contact Us page with your order number and tracking information so we can review the issue.

Shipment problems

If an item arrives damaged, missing, defective, or incorrect, contact us as soon as possible with your order number and photos of the item, packaging, shipping label, and visible issue.