Refund policy

Last updated: June 27, 2026

This return and refund policy explains how returns, refunds, damaged items, missing items, defective items, and incorrect shipments are handled for Erotaholic orders.

Use the Contact Us page before sending anything back. Returns generally require approval and return instructions from us before an item is shipped back.

Return eligibility

For hygiene and safety, intimate products, body-contact items, lingerie, personal care items, lubricants, massage products, sealed products, and similar items generally must be unopened, unused, unworn, unwashed, and in original sealed packaging to be eligible for return.

Opened, used, worn, washed, unsealed, damaged after delivery, final-sale, incomplete, or missing-packaging items are generally not eligible for return unless the issue is due to damage, defect, incorrect shipment, or our error.

We may refuse or return items sent without prior approval or items that do not meet the eligibility requirements above.

Damaged, missing, defective, or incorrect items

If an item arrives damaged, missing, defective, or incorrect, use the Contact Us page as soon as possible with your order number and photos of the item, packaging, shipping label, and visible issue.

We will review the issue and help with the next step, which may include replacement, refund, store credit, or other resolution depending on the circumstances and item availability.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected, unless we confirm another resolution in writing.

Original shipping charges and return shipping costs may be non-refundable unless the return is due to our error, damage, defect, or incorrect shipment.

Refund timing after approval depends on the payment provider, bank, card issuer, or platform processing the transaction.

Order changes and cancellations

Use the Contact Us page as soon as possible if you need to change or cancel an order. We will try to help, but orders that have entered fulfillment or already shipped may not be changeable or cancelable.

Need help?

Contact us at info@erotaholic.com or through the Contact Us page with your order number and a short description of the issue.