Refund policy
Last updated: August 11, 2026
All Erotaholic sales are final. We do not accept returns or exchanges because an item is unwanted, does not fit, or was purchased by mistake. Limited exceptions apply only to verified damage, manufacturing defects, shortages, or incorrect shipments as described below.
Use the Contact Us page before sending anything back. A return is accepted only when Erotaholic approves the claim in writing and provides return instructions and a Return Merchandise Authorization (RMA) number.
Final-sale items
Garments, lingerie, body wear, costumes, intimate products, body-contact items, personal care items, lubricants, massage products, sealed products, and all other merchandise are final sale. Please review product details, measurements, materials, and size information before ordering.
Halloween, Christmas, and Valentine's Day merchandise is considered seasonal and is also final sale. Eligible manufacturing defects involving seasonal merchandise must be reported within 30 days after delivery.
Damaged, short, or incorrect shipments
Report concealed shipping damage, a shortage, or an incorrect item within 48 hours after delivery through the Contact Us page. Include your order number and clear photos of the item, received contents, shipping carton, packing materials, shipping label, and visible issue.
If a package has visible exterior damage or appears opened or re-taped at delivery, ask the carrier to document the condition when reasonably possible. Keep the original carton and packing materials until we confirm that they are no longer needed.
Manufacturing defects
Report a suspected manufacturing defect within 30 days after delivery. Include your order number, a description of the problem, and clear photos or video when requested.
After review, a verified claim may qualify for a replacement, refund, store credit, or another resolution depending on the circumstances and product availability.
Authorization and return shipping
Do not ship an item until Erotaholic provides written approval, return instructions, and an RMA number. Unauthorized or ineligible returns will not receive credit and may be refused or returned to the sender at the sender's expense.
The customer is responsible for return shipping costs for any authorized return unless Erotaholic confirms otherwise in writing. We do not charge a restocking fee.
We cannot issue credit for an item that was not purchased from Erotaholic.
Refused and undeliverable orders
An order returned because it was refused, addressed incorrectly by the customer, or could not be delivered may be reshipped after the customer pays the additional shipping charge.
If we approve a refund instead of reshipping the order, original and return shipping charges may be deducted where permitted. No restocking fee is charged.
Refunds
When an approved claim requires a physical return, any approved refund is issued to the original payment method after the item is received and inspected, unless we confirm another resolution in writing.
Original shipping charges are not refundable unless Erotaholic confirms otherwise in writing or applicable law requires a refund.
Refund timing after approval depends on the payment provider, bank, card issuer, or platform processing the transaction.
Order changes and cancellations
Use the Contact Us page as soon as possible if you need to change or cancel an order. We will try to help, but orders that have entered fulfillment or already shipped may not be changeable or cancelable.
Need help?
Contact us at info@erotaholic.com or through the Contact Us page with your order number and a short description of the issue.
Nothing in this policy limits rights or remedies that cannot be waived under applicable law.