Standard U.S. shipping is $8 under $70 and free at $70+, with $15 express shipping available. Orders use plain outer packaging, and all items are final sale except for verified damage, defects, shortages, or incorrect shipments.
Shipping
Standard U.S. shipping is $8 for orders under $70 and free for orders of $70 or more, with an estimated delivery time of 3–5 business days. Express shipping is $15 with an estimated delivery time of 1–2 business days. Final options and costs appear at checkout; carrier or destination conditions can affect timing.
Orders may ship in more than one package. If your order ships in multiple packages, tracking information may arrive separately.
Discreet packaging
Orders ship in plain outer packaging without product names or explicit wording on the outside. Carrier scans, delivery notifications, and payment records may still show information controlled by the carrier, payment provider, or platform.
Address changes and undeliverable orders
Use the Contact Us page immediately if your shipping address is incorrect. We will try to help before fulfillment begins, but we cannot guarantee changes after an order has entered processing or shipped.
An order returned because it was refused, addressed incorrectly by the customer, or could not be delivered may be reshipped after the customer pays the additional shipping charge. If we approve a refund instead, original and return shipping charges may be deducted where permitted. We do not charge a restocking fee.
All sales are final
We do not accept returns or exchanges for change of mind, fit, size, preference, or unwanted items. Garments, lingerie, body wear, costumes, intimate products, body-contact items, personal care items, lubricants, massage products, sealed products, and all other merchandise are final sale.
Halloween, Christmas, and Valentine's Day merchandise is considered seasonal and is also final sale.
Damage, shortages, defects, or incorrect shipments
Limited exceptions apply only to verified damage, manufacturing defects, shortages, or incorrect shipments. Report concealed damage, a shortage, or an incorrect item within 48 hours after delivery. Report a suspected manufacturing defect within 30 days after delivery.
Use the Contact Us page with your order number and clear photos of the item, received contents, shipping carton, packing materials, shipping label, and visible issue. If a package has visible exterior damage or appears opened or re-taped at delivery, ask the carrier to document the condition when reasonably possible. Keep the original carton and packing materials until we confirm that they are no longer needed.
Authorization and return shipping
Do not ship an item until Erotaholic provides written approval, return instructions, and an RMA number. Unauthorized or ineligible returns will not receive credit and may be refused or returned to the sender at the sender's expense.
The customer is responsible for return shipping costs for any authorized return unless Erotaholic confirms otherwise in writing. We do not charge a restocking fee.
Resolutions and refunds
After review, a verified claim may qualify for a replacement, refund, store credit, or another resolution depending on the circumstances and product availability. When an approved claim requires a physical return, any approved refund is issued to the original payment method after the item is received and inspected.
Original shipping charges are not refundable unless Erotaholic confirms otherwise in writing or applicable law requires a refund.
Need help?
Use the Contact Us page with your order number and a short description of the issue before sending anything back. Nothing in this policy limits rights or remedies that cannot be waived under applicable law.